Virgin Games Review 2019

Commercial content | New Customers Only | Wagering and T&Cs apply | 18+

The goal of this Virgin Games review is to give you a complete perspective of the casino. We explored and rated all the crucial aspects of the platform. Take a look at this table that represents our general impressions:

Virgin Games Review Our rating
Welcome offer 30 free spins or 50 free bingo tickets

4/5

Casino games 4.5/5
Live casino 5/5
Mobile App 4.5/5
Other promos 4.5/5
Customer service 5/5
Payment options 4/5
Overall rating 4/5
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Virgin games review

New members only, opt in required. Min £10 deposit and wager. Spins on Double bubble only. 30 day expiry from opt in. Rules apply. 18+

Virgin Games Welcome Bonus 4/5

Let’s kick off the Virgin Games review with more information on the Virgin Games welcome bonus. For players who sign up with this operator for the first time, the operator offers 30 free spins or 50 free bingo tickets.

Virgin games welcome bonus

 

New members only, opt in required. Min £10 deposit and wager. Spins on Double bubble only. 30 day expiry from opt in. Rules apply. 18+

The offer is good, but we feel that the operator could have offered a bigger incentive to new players, so they would try out a greater variety of games. But, as you will see later on in our Virgin Games review, this is far from being the only bonus.

When it comes to their general wagering requirements for welcome bonuses, the operator states you have to roll over and wager the money before withdrawing. To enjoy this Virgin Games bonus, you must place a deposit of at least £10 and wager a minimum of £10 in cash on any game(s). This has to be done within 30 days from the moment you made the first deposit and opted in. Other t&cs apply – check the Virgin Games website to know the complete list of conditions for this bonus.

Virgin Games Casino Selection 4.5/5

The next thing up in our Virgin Games review is a look at the games they offer. The selection of games is impressive and one of the bright sides of this operator. They are delivered by a couple of different operators, most notably NetEnt. The quality is exceptional and the variety is strong enough. Here are the different options available:

Slots

While doing the Virgin Games review, we found that there are hundreds of slots available, including the finest games by NetEnt and some exclusive products you won’t find anywhere else. Many of the slots have interesting themes, which include a variety of popular films, tv shows, and popular even bands and singers. There seem to be something for everyone, so you are bound to find a game you like. The most popular titles are Gonzo’s Quest, Starburst, and Secrets of the Phoenix.

Card and table games

Although not nearly as rich as the list of slots, the Casino section offers a decent number of card and table games. There are several variations on the casino staples like blackjack and roulette, each one with its own twist. There is also a section of high stakes games for those with deep pockets and an adrenaline addiction. You won’t miss any of the traditional table games such as baccarat, poker and craps either.

Other casino games

Apart from the slots and table games, at the time of this Virgin Games review, we found a number of other games worth trying out. They include several online scratchcard games with different rules and themes, as well as keno. However, the selection is comparatively much smaller than in the other game sections, so you might be disappointed if those are the kind of games you prefer.
Virgin games promo

Live Casino 5/5

The live casino section is certainly one of the strongest products of the company. It contains roulette, blackjack, baccarat, Three Card Poker, Casino Hold’em, and Dream Catcher. All of the tables are exclusive for Virgin Games customers and the quality is exceptional. The dealers are professional and highly interactive, which made the time we spent playing for the purposes of this Virgin Games review very enjoyable. The graphics are crisp and high quality which further adds to the experience.

The limits start low and could reach a couple of thousands of pounds. They are designed to suit most players out there, whether you want to casually have fun or bet big.

Mobile Version 4.5/5

There are two options if you want to access the casino on the go. The first one is to use the Virgin Games mobile app. It’s compatible with most phones and tablets on the market, including iOS, Android, and Windows Phone. Alternatively, you can download the native app available for iOS and Android devices.

Devise requirements

The iOS app requires your device to run iOS 8 or later, which makes it compatible with every Apple device released in the past five-plus years. You can find the iOS app and download it from the App Store. The Android app, on the other hand, has to be downloaded from the operator’s website. We have found no precise information about the system requirements, but you can expect that all of the more recent devices will be supported.

Features

While we were testing the apps for the purposes of our Virgin Games review, we haven’t run into any issues. We liked the apps’ simple and clean design and the navigation was smooth and intuitive. We had no issues with annoying loading times and you shouldn’t expect them either, provided you have a good internet connection.

The apps can be used to open a new account, activate the any Virgin Games promo code. The operator also made sure to add a solid selection of games, most of which are slots. You can also play card and table games, as well as try out the live casino.

If you find that your device does not support the app, or you just don’t want to clutter your device with additional apps, using the mobile site is an equally valid option. The mobile site is well optimised, easy to navigate and just as fully featured as the desktop website.

Other Promotions at Virgin Games 4.5/5

This Virgin Games review won’t be complete without an overview of the casino’s other ongoing promotions. There are several promotions that reward the existing user base and keep the casino experience fresh and interesting. The operator will periodically offer bonuses to random users in terms of free spins, bonus funds and games. All of the offers are subject to Terms and Conditions, so make sure you learn about the conditions of the particular offer, if you are selected.

These are some of the promotional offers we consider to be the most interesting:

Refer a Friend Reward

Another way to earn extra funds worth mentioning in this Virgin Games review is through referral. As long as you have made at least one deposit, you are eligible to earn £20 for each friend that registers using your user name in the “Referred by a Friend” section while registering. However, that’s not all your friend has to do. They will have to deposit and meet a wagering requirement of at least £40 before you can collect your reward.

Different games contribute differently towards the wagering requirement, so make sure you read how much each game contributes. You can find the information about the referral program easily on the website, which is why we chose not to include it in this Virgin Games review.

As you can see, the offers are very different from one another and vary from collecting points to random rewards. We believe this is an excellent way to keep the player base, although we would like to see more transparency regarding the selection.

Finally, with every offer mentioned in this Virgin Games review, it is essential to pay attention to each particular set of Terms and Conditions, so you avoid any misunderstandings.

And don't forget to check out Virgin Games Code for the latest deals!

Virgin Games refer a friend

V*Points

That’s the offer that impressed us the most during the Virgin Games review. It allows you to gather V*Points and redeem them for cash. It’s a simple loyalty program that rewards consistency. You earn additional V*Points whenever you spend money on any of the games from the site’s selection. The conversion rate for V*Points is 1 point to 1p or 1 air mile. V*Points expire if no new points are earned within 90 days.

Free Spins Offer

Besides the free spins bonus we have mentioned at the beginning of our Virgin games review, you can also be randomly selected to get additional ones. If you are selected, you will get a message of congratulations, and you can start using them as soon as you enter the game included in the promotion. You will have 7 days to claim the free spins, by simply loading the game, and 30 days to use them all after you’ve claimed them.

Although the free spins come with no wagering requirements, your account will have to be activated for real-money games so you are able to use them. Full T&Cs apply.

VIP club

Another interesting promotion we have chosen to cover in our Virgin Games review is the VIP club membership. VIP club members are eligible to receive exclusive bonuses and are given access to unique promotions. The bonuses can range greatly and can include a Virgin Games promo code that unlocks presents and bonuses, or participation in different events.

Although the offer sounds good, the criteria for becoming a member of the club aren’t explicitly stated. The selection is done at the discretion of the VIP team, who let the customers know when they’ve been selected by contacting them personally.

Once a customer enters the VIP club, they keep the membership for at least two months. However, the operator holds the rights to strip the members of their VIP status at any time. Although the club can be a potential goldmine of bonuses for its members, it is very disappointing that customers have no way of knowing how they would qualify for the membership, or how to keep the membership once they get it.

 

Virgin Games Customer Service 5/5

As part of the Virgin Games review, we have to mention the help section and talk about support. We consider customer support to be one of the most important aspects of any gambling site. Quick and streamlined communication between the users and support, as well as help guides, can vastly improve the user experience and help keep customers that have run into any problems.

We are extremely satisfied with what we have found during our Virgin Games review testing. First of all, there is an extensive help section. It is logically organized into sections, so you can find help with nearly any issue from how to use the Virgin Games promo code, all kinds of technical and banking issues, and finally with individual games. It truly is one of the most complete help sections we have seen on any site and one that rightly deserves the highest rating in our Virgin Games review.

If you can’t find an answer to what you are looking for, there’s always the option to get assistance from a friendly agent as follows:

Contact method Live chat Telephone Email
Access details Log in to your account, click on “Need a Hand” and pick the live chat from the bottom of the page 0800 083 1833 (toll-free for the UK) support@virgingames.com
Availability times 24/7 24/7 24/7

Payment Options 4/5

The selection of payments is alright, but there are a few problems we found during the Virgin Games review. For a start, you can’t use Skrill or Neteller for your first deposit. Also, if you refer a friend, they won’t be able to use Paysafecard. If you ignore those, the payments are fast, there are no fees and you should easily pick a suitable option.

You should also have in mind that the minimum and maximum deposit and withdrawal rates differ for different payment methods. You should refer to the site for additional details details on each of the payment options. For the purposes of this Virgin Games review, we have given you an overview of the key payment information.

Payment method Minimum deposit Transaction fee Processing time
VISA, Maestro, MasterCard credit/debit cards £10 None Instant
PayPal £10 None Instant
Skrill £10 None Instant
Neteller £10 None Instant
Paysafecard £10 None Instant

Overall Rating 4.5/5

Finally, let’s sum up the points we have taken into account and how we felt about them.

The Positives

As you could have seen, our Virgin Games review confirms that the casino is one of the better places to gamble online. The collection of games is considerable and we like that there are new takes on the classics, so there are plenty of games to experiment with. The High Stakes Casino brings another dimension of playing that is not for everyone, but definitely has its customer base.

The mobile version of the website is excellent. The site looks good, runs well and doesn’t lack any features. The site can also be accessed from any mobile device, so you will not run into any compatibility issues. Whether you choose to use the mobile website or the apps, you won’t miss anything on the go.

Customer support is also one of the points we that earned the top score in our Virgin Games review. You can find an article on just about any issue in the Help and FAQ section and there is also a 24/7 chat, email and phone support, which is, really, all you can ask for.

The Negatives

Not everything is perfect, though. We’re on the fence about the welcome offer which is great for recreational players, but high rollers might find it too small. As we have said earlier in our Virgin Games review, the fact that the welcome bonus is not as generous as we would have liked it to be is somewhat made better with a promise of constant additional bonuses for existing players. However, we do not appreciate the lack of clear criteria for what the selection of customers who get the bonuses is based on.

We also have a minor complaint when it comes to payment, since not all payment methods are supported when making your first deposit.

Our Recommendation

At the end of our Virgin Games review, we can say that, in spite of its flaws, we can fully recommend the casino to both inexperienced and experienced players. Newcomers will have an easy time understanding the website with the support of its guides and tutorials, while experienced players can find enough unique content and games to keep their playing experience fun.

What we like What we don’t like
Great mobile version High wagering
Top-notch live casino  Skrill and Neteller can’t be used to make your first deposit
 24/7 support by phone, chat and email

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