TVG – The Betminded Review
TVG, the go-to name for horse race betting in the USA, provides customers with a multi-platform wagering service and corresponding live streaming. In our TVG review, we go in deep on the bookmaker’s strengths and weaknesses, evaluating the welcome bonus, mobile app and other important offerings. If you're looking for a new bookie to try, check out our TVG review first.
TVG’s Welcome Bonus – 4
$100 first deposit match
Available only to new registrants, the $100 first deposit match allows customers to receive the full amount of their first bet as a bonus. To qualify during this TVG review, we had to deposit funds into our account and wager the full amount on any market, up to $100 and within 15 days of signing up. You'll receive the bonus funds within seven days of the deposit and first wager requirements being met.
The bonus funds can then be used for betting purposes, but not withdrawn; only the gross winnings from subsequent bets made with the bonus funds can be withdrawn. In our TVG opinion, this is a strong offer on account of the simple way in which customers can access the bonus funds and limited terms and conditions. The only downfall, however, is that customers are asked to put the full amount of their first deposit – which is often their whole balance – on the line.
Betting markets – 3.5
TVG deals exclusively in horse racing wagering, offering markets from over 120 different tracks worldwide, including venues in the United States, Canada, the United Arab Emirates, the United Kingdom, Ireland, China, New Zealand, Australia and South Africa. While the list of countries is impressive, the amount of tracks serviced is lower in total than key competitors, this TVG review found.
There is no shortage of markets to place horse racing wagers on, with most races offering win, place or show selections, along with the usual array of exactas, trifectas, superfectas, daily doubles, top 3 and top 5 selections.
TVG odds – 4
At the time of writing our TVG opinion piece, Race 6 at Fraser Downs had favourite Givemeaminute at odds of 3/1, approximately an hour before jump. Comparatively speaking, these odds were on par or offered better value than rival bookmakers, with subsequent races at the same track demonstrating similarly good value on the part of TVG. Furthermore, all of TVG’s odds are the same, or better, than those being offered at the track wagering is taking place at.
Due to the formatting of TVG odds, enhanced odds are not offered by the bookmaker, but several promotions do offer bettors additional value when they bet at certain racetracks. This runs in line with other bookmaker promotions we analysed during this TVG review, and as with other bookmakers these promotions are constantly changing. Customers should monitor the TVG website for the latest promotions to ensure they receive maximum value on their odds.
TVG Mobile App – 3.5
For the most part, the TVG mobile app includes the same features available on the website. One website feature that is missing on the app, which impacted our TVG opinion negatively, is the past performance profile, which gives bettors crucial information about horses’ recent results.
Additionally, the lack of an Android version of the app, which can be downloaded by iOS users from Apple’s official app store, is also a vital omission. Customers with Android mobile devices will have to rely on the mobile version of the TVG website, which they can access through any internet browser. This TVG review found the mobile version of the site less user friendly than the app itself.
On the plus side, the app’s functionality is impressive. Accessing race lists, placing bets and viewing the bet slip as you browse through the app or mobile site is straightforward, as is making deposits and withdrawals. Furthermore, the race alert feature, which sends notifications about races bettors want to watch or wager as they are about to start, is a strong feature.
TVG payment options – 4
A wide range of convenient deposit methods exist at TVG:
- Credit and debit cards – deposits are free, with very high deposit limits of $25,000 a day and $100,000, both of which can be adjusted
- TVG prepaid card: Customers need to register for the TVG prepaid card, which they can load with funds and bet with
- PayNearMe: As is common, this deposit method has a $3.99 fee
- BetCash: Essentially an eCheck, this is another free, easy and instant way of depositing funds into customer accounts
- PayPal: Minimum deposits are set at $10, and all deposits incur a $5 fee
The TVG prepaid card and normal bank card transfers were most efficient and cost effective in our TVG opinion.
Customer care – 3.5
Email (email@example.com), phone (1-888-752-9884) and mail (19545 N.W. Von Neumann Drive, Suite 210, Beaverton, OR 97006) are the main methods of contacting TVG’s customer service team, while the company also proved responsive on Twitter (@TVG) on weekdays during the course of this TVG review.
One area where this customer support team falls short, however, is through the absence of a live chat service, which most of its rivals make available through their websites. This means that customers’ options for immediate replies are reduced, though the company’s phone service is, admittedly, efficient. Compensating for the absence of live chance are the tutorials on the company’s website, which provide customers with clear guidance on different areas of the service, such as depositing and withdrawing funds, using handicapping tools and looking up race results.
Streaming on TVG – 4
TVG provides an impressive live streaming service that is available via both the mobile app and website, and covers all of the racetracks the company takes wagers for. Customers receive 10 free hours of live streaming each month, and earn an additional free hour of streaming every time they wager $25. A fee of $3 for an additional 10 hours of streaming can also be paid.
While our TVG opinion states that passing the cost of additional streaming onto the customer is deterring, customers who wager semi-regularly are likely to meet the betting requirements than earn them more free streaming time.
Our Verdict of TVG – 4
With competitive odds, convenient payment options and a comprehensive streaming service, there was plenty of appeal in the products and services we encountered during this TVG review. There were some areas in which TVG lagged behind its competitors, however. Namely, the lesser amount of racetracks the company takes wagers at, as well as the absence of a live chat facility via customer support were obvious shortcomings. The fact that the app is only available to iOS users is also a let down, but this seems to be common practice among horse racing bookmakers in the United States, with Android customers having to settle for a mobile version of their sites instead. Overall, the service still stood up to our high standards, and our TVG opinion is that horse racing bettors can find plenty of value and have an enjoyable wagering experience here.
Customers can sign up and immediately become eligible for the matched first deposit offer, up to a $100, by clicking on the link below. For full information on the operator's welcome promo code, check out our dedicated article.
|What we like||What we don’t like|
|A comprehensive and reliable live streaming service||Welcome offer that asks customers to put whole sum of their first deposit on the line|
|Helpful tutorial section on the website for common customer queries||Mobile version of the site for Android users lacks required quality|
|Highly competitive odds across over 120 racetracks worldwide||No live chat facility in the customer service section of the app and website|