Pinnacle Casino Review

This Pinnacle casino review will talk you through everything you need to know about the Pinnacle casino. We will take a look at the games available, the live casino, mobile betting and their customer service options.

Pinnacle Casino review Our rating
Casino games4/5
Live casino4/5
Mobile App4/5
Other promos3/5
Customer service2/5
Payment options3/5
Overall rating
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Pinnacle logo

Pinnacle Casino Selection 4.5/5

The Pinnacle casino has a very good variety of games available and I am sure all players will find something they like on the site. With a big selection of slots available, players who like those will find many new games to try out when they are on the casino. If you like video poker, the Pinnacle casino has an impressive number of games to choose from, each with a slightly different theme. For those who like table and card games, they have common games like blackjack and roulette, alongside other games such as baccarat and craps.

The Pinnacle mobile app features 25 of the most popular games from their casino, including at least one game from every section mentioned above.

Live Casino 5/5

Live Casino Pinnacle

The Pinnacle casino has a live section that features the games roulette, blackjack, baccarat and casino hold’em. All of these games are played with a live dealer, and with other people from around the world taking part alongside you on the same table. During our testing, we found the stream quality to be good, the studios are very similar to those used elsewhere and the dealers were clear and responsive during the games.

Pinnacle Mobile 4.5/5

The Pinnacle casino mobile app is actually the same app that they have for their sportsbook. To enter the casino section you simply need to press on casino at the top of the page. Once you are in the casino you will see that the games on offer are from the same categories as on the desktop site, but there aren’t as many of them available. Right now, the Pinnacle casino offers 25 games on their mobile app, something that will hopefully improve in the future.

The app itself is easy to download, quick to use and very easy to navigate around so both new and experienced players will have no problems with it. The app is available to download on android and iOS operating systems and had the casino section got more than 25 games available, it would definitely have received 5/5 from us.

Pinnacle mobile app

Other Promotions at Pinnacle 4.5/5

At the time of this Pinnacle casino review, they do not currently offer a welcome bonus to new players. However, they do have an offer that new and existing players in their casino can take advantage of.

The Pinnacle casino offers an unlimited player cashback offer that is usually 0.3%, but varies depending on the game you play. This means that you will receive 0.3% cashback on the money you play in the casino and this is returned to your account immediately after each game. To redeem your cashback simply click on ‘options’ then click on ‘rebates’, enter the amount you wish to transfer and click confirm.

Pinnacle Customer Service 5/5

Pinnacle customer service

If you require the Pinnacle customer service team then you can only contact them via email, they have no other options for support. This is not as good as most other casinos out there and is disappointing but it is something they will hopefully improve in the future.

However, once you get in touch with them via email, you can expect a quick response time. They are available 24 hours a day, seven days a week and you know someone will always be there dealing with the issues people have.

Before contacting the Pinnacle casino customer service team, take a look at their extensive F.A.Q section on the website. They have a long list of questions and answers that may be able to solve your problem and avoid you having to email their team.

Contact methodLive chatTelephoneEmail
Access detailsN/AN/Acustomerservice@pinnacle.com
 Availability timesN/AN/A 24/7

Payment Options 4/5

We found when writing this Pinnacle casino review that they have a lot of different payment types for people to use. People who are familiar with playing online casinos, or paying for goods online will recognise many of the payment options. The one exception on the list is Paypal, which is surprising giving its popularity and it is something worth noting if you use Paypal.

As for withdrawals from the Pinnacle casino, the minimum amounts are very good, although you have to pay a fee after your first withdrawal each month. Every player received one free withdrawal each month but after that, the fee is a minimum of £8, which makes small withdrawals quite expensive.

Payment methodMinimum depositTransaction feeProcessing time
Credit/debit card£25FreeImmediate
Neteller£10FreeImmediate
Skrill£10FreeImmediate
Eco Payz£10FreeImmediate
Paysafecard£253.45%Immediate
EntroPay£25FreeImmediate
Trustly bank transfer£10FreeUp to 3 days
Instant banking£10FreeUp to 2 hours
Bank transfer£10FreeUp to 5 days

Overall Rating 3.5/5

When writing this Pinnacle casino review, we found that they have very good games available, with a wide variety that will suit pretty much every player. Their live casino section is also very good, with live tables for the common games, good dealers and a good set up. The Pinnacle casino mobile app is very easy to use and very quick, although only 25 games are available right now.

The customer service team is a little disappointing and it would have been great to see the Pinnacle casino have a live chat team, something a lot of casinos have now. Hopefully this can be added in the future to complete the user experience.

What we likeWhat we don’t like
👍 Good choice of games👎 No live chat support
👍 Good live casino setup👎 Only 25 mobile games available
👍 Easy to use mobile app👎 No welcome bonus
Did this article fit the bill ?Yes   No

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