Jackpotjoy payment options
New Customers Only | Commercial content | 18+
Making Jackpotjoy deposits and withdrawals can be done simply by accessing My Account and taking just a few steps from there. Note that Jackpotjoy only accepts certain payment methods for making deposits and withdrawals. There are also limits as to how much you’re allowed to deposit and withdraw; these limits vary depending on the payment method you’re using.
Step by step guide to payments
Here’s an easy step-by-step guide to making Jackpotjoy deposits and withdrawals.
How to make a deposit
Making Jackpotjoy deposits is very straightforward. Follow these instructions to make Jackpotjoy deposits:
- Go to My Account
- Click on Deposit Funds
- Enter how much you want to deposit
- Write promo code and click to confirm
Once you’ve registered at Jackpotjoy, you can claim the welcome bonus of 30 free spins on Double Bubble and £50 worth of bingo tickets. Terms and conditions apply: you must deposit at least £10 and wager a minimum of £10 in cash on any games to redeem the offer. Also, remember that if you don't opt in for the Jackpotjoy welcome bonus when making your first deposit, you can't do that afterwards.
How to make a withdrawal
To make a Jackpotjoy withdrawal, simply follow these instructions:
- Go to My Account
- Click on Withdraw
- Enter how much you want to withdraw
- Click to confirm
Jackpotjoy payment methods
The table below summarises what payment methods can be used to make Jackpotjoy deposits.
|Payment method||Minimum deposit||Maximum deposit||Payment fee||Processing time|
The following table shows what payment methods you can use to make Jackpotjoy withdrawals.
|Withdrawal method||Minimum withdrawal||Maximum deposit||Payment fee||Processing time|
|Visa Debit||£10||£10,000||N/A||2-3 working days|
|Visa Credit||£10||£10,000||N/A||3-4 working days|
|MasterCard||£10||£10,000||N/A||3-4 working days|
Are payments secure at this bingo site?
Payments at Jackpotjoy are indeed very secure. All players’ information and details are protected using the latest 128-bit SSL (Secure Socket Layer) Digital Encryption technology. All account information gets encrypted and is then stored on Jackpotjoy’s secure servers. In addition to this, Jackpotjoy uses a third-party fraud checking service to make sure all those using debit or credit cards are protected. The bingo site is regulated and licensed in the UK by the Gambling Commission.
Which currencies are available on the site?
Jackpotjoy accepts both the Great British pound and the euro. Note that if your account is registered in euros, you can’t play 75 ball bingo in the Lounge or the Bingo 20 rooms if you’re on a laptop or desktop computer. This is because the software used in these rooms doesn’t support the euro.
How can I set a deposit limit?
You can set daily, weekly or monthly deposit limits to restrict how much money you can deposit at Jackpotjoy. To do so, head to My Account, then Responsible Gaming and then click on Deposit Limits. You can also choose to restrict how often you’re allowed to make deposits. If you want to decrease your deposit limit, this will take effect straight away; if you want to increase your deposit limit, you’ll have to wait until any current limits come to an end.
All deposit limits run continuously unless you choose to change or choose it. You may also set deposit limits when first creating your account. The purpose of these limits is to help prevent people who have gambling problems from overspending; they also help people who might not necessarily have a gambling problem to stay in control of their finances a bit more.
What is the customer verification process?
If Jackpotjoy needs copies of documents from you to verify your address, date of birth or payment methods, they will notify you by email or through your account. Jackpotjoy will let you know exactly what documents it needs from you and will specify what the documents need to show. You can send copies of them to Jackpotjoy by post, email or by using the live chat feature. Documents that you may need to send include:
- driving license/passport/birth certificate (to verify your date of birth)
- utility bill/bank statement (to verify your address)
- a copy of the front of your card (to verify your debit/credit card)
- a bank statement/letter (to verify your bank details)
I haven’t received my withdrawal yet, what should I do?
Be aware that withdrawal times vary depending on the payment method you’ve used. If you’ve looked at these withdrawal times and you think your withdrawal is overdue, simply contact the Jackpotjoy customer support team. Speak to a team member and they should be able to sort things out and get your withdrawal to you in next to no time.
Can I cancel a withdrawal?
You can cancel a Jackpotjoy withdrawal so long as it’s still listed as Pending. What this means is that it’s in the process of being transferred, but it hasn’t yet left the Jackpotjoy systems. If the withdrawal is listed as Processed or Successful, that means it’s on its way out of Jackpotjoy’s systems and it can no longer be withdrawn.
To cancel a Pending withdrawal, go to My Account, then History and then Deposit and on to Withdrawal History. Find the withdrawal you want to cancel and click Cancel to have the money immediately returned to your account. Note that on the mobile site, instead of Deposit and Withdrawal History, it’s Transaction History.
If you want to get in touch with a member of the Jackpotjoy customer support team, you can do so in three ways. You can request a live chat conversation with a team member, you can send an email form off or you can phone up.
Customer support team members are available 24 hours a day to answer your questions, though response times for the different contact methods aren’t listed. Before trying one of these contact methods, you may want to look at the F.A.Q. section, as you might find an answer to your question there. On the whole, Jackpotjoy’s customer support appears to be quite good since it’s always available and there are several ways of getting in touch.