Heart Bingo review 2019

Commercial content | New Customers Only | 18+

From one of the UK’s favourite radio networks comes Heart Bingo, a top bingo site offering a good range of games, promotions and other features. You can even listen to Heart Radio while you play! Give this Heart Bingo review a read to see if it’s for you.

Heart Bingo ReviewOur rating
Welcome offer30 free spins and up to £50 free bingo tickets

4/5

Games3/5
Other promos 4/5
Mobile App3/5
Social4/5
Payment options4/5
Customer service4/5
Overall rating 4/5
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New members only, opt in required. Min £10 deposit and wager. Spins on Paper Wins only. Bingo game restrictions apply - £50 value on 25p tickets. 30 day expiry from opt in. Rules apply. 18+.

Welcome bonus: 4/5

First in our Heart Bingo review, let's see what kind of a welcome bonus this operator offers. Heart Bingo’s welcome bonus can be redeemed when you register with the operator for the first time: 30 free spins and up to £50 free bingo tickets (in total: 200 bingo tickets). Usually, before you can cash out, you’ll have to satisfy the wagering requirements, though note that some games contribute more to the wagering requirements than others. For example, you need to make a deposit of at least £10 and wager £10 minimum in cash on any game(s). You can use the free bingo tickets on all bingo games on Heart Bingo apart from Session Bingo and Bingo Winners Club.

Once you receive your welcome bonus, you’ll have 30 days to use it before it expires. Other terms and conditions apply.

The bonus has earned a good score in our Heart Bingo review, although we would have preferred that the free spins were made available for more than one slot game. It would have been a good way to introduce the new players with Heart Bingo’s full offer and let them try out a game they like.

New members only, opt in required. Min £10 deposit and wager. Spins on Paper Wins only. Bingo game restrictions apply - £50 value on 25p tickets. 30 day expiry from opt in. Rules apply. 18+.

Welcome bonus Heart Bingo

Heart Bingo games: 3/5

One thing you may notice about this operator is that it’s one of the smaller bingo sites. As such, it doesn’t have as many bingo rooms as some of the larger bingo sites out there. Still, the bingo rooms it has are worth playing at. There are four rooms of 90-ball bingo, one with 75-ball bingo and one with Super Snap!, a bingo/card game hybrid that has five ways of winning. Though the number of bingo rooms isn’t too high, there’s still a good variety of bingo games on offer.

The lobby interface is laid out simply and is easy for newbies to make out what’s going on. You’re told everything about the bingo room, including how many players there are, what price tickets are etc. You can access the bingo games simply by clicking on the Bingo tab; there are other tabs for other games available at Heart Bingo, such as slots, casino games and scratch cards. There are over 100 slots available, as well as three casino games and 10 scratch cards. In the next part of our Heart Bingo review, we will give you an overview of what each of the sections has to offer.

Slots

Besides an impressive number of slots we found while testing for the Heart Bingo review, we were also impressed with their variety. The operator clearly tries to cater to every taste and as such, you can expect to see a lot of games with themes of cult classic films and tv shows, legendary singers and bands, or even tabletop games like Monopoly. The site claims that there are new slots added each week and based on their number alone, we believe them. Some of the more popular slot games featured at the time of our Heart Bingo review include Double Bubble Jackpot, Tiki Island Jackpot, Paper Wins Slot and Secrets of the Phoenix Slot.

Casino

Although the Casino won’t win any points for game variety, average users will find it more than satisfactory. The operator covers its basics well and includes all the major card and table games you would like to see like Roulette, Blackjack, Craps, Hi-Lo, Poker and Keno. Unfortunately, Baccarat was nowhere to be found at the time of our Heart Bingo review. There are, however, several variations on Blackjack and Roulette. Users can also take their chances with eight kinds of scratchcards each one with a different theme and prize pool.

Live Casino

Heart Bingo also offers a live casino service where you can play with real dealers in real time. We thoroughly enjoyed the time we spent using the service during our Heart Bingo review testing. We were met by professional dealers who were interactive enough to make the atmosphere pleasant. The stream connection was stable and the image remained high quality across all supported devices we’ve tested. The games you can play are Blackjack, Three Card Poker, Roulette, Casino Hold’em, Dragon Tiger, Dream Catcher and Ultimate Texas Hold’em.

slots Heart Bingo

Other promos: 3/5

For existing customers at Heart Bingo there’s a very good range of promotions available, with over a dozen listed on the site at the time of writing this Heart Bingo review. For new players Heart Bingo offers a promo code. A lot of the promotions offer cash prizes in the hundreds or thousands, with many offering them for players who are lucky enough to get Full House while playing the special promotional bingo game.

Some of the listed promotions are exclusive to chat rooms and offer things like quick-fire quizzes and even live quiz games as an alternative to bingo games.

Heart Bingo Loyalty Schemes

Heart Bingo’s Rewards Station is a loyalty scheme that allows players to collect points when they play games and eventually exchange them for cash. As for Heart Bingo VIP, it offers players extra special bonuses and rewards such as holiday vouchers, cash bonuses and shopping days.

The website offers some information about it on the Promotions page but there’s no link to the VIP page itself. There’s also no information provided on what you have to do to join the VIP club, though it appears to be invite-only. We don’t like seeing this lack of transparency about an offer, which is why we had to mark down the score in our Heart Bingo review.

Free Games

This offer deserves to be mentioned in our Heart Bingo review, especially since it is so heavily promoted on the website. The operator offers its users a daily chance to earn free spins or cash by playing a mini-game. The game consists of collecting a certain number of symbols by revealing them from a grid. Once you have collected enough symbols, you get to claim your prize. Consistency is also rewarded because the number of times you participate in the daily game translates into the number of picks you get to have in the monthly game at the end of the month. All in all, it is a fun daily activity for regulars, since it doesn’t take much time and can potentially pay off.

T&Cs:Minimum £10 deposit required. Rules apply. 18+

Mobile app: 4/5

Next in our Heart Bingo review we will discuss the mobile options this operator offers. The Heart Bingo mobile app is available for iOS and Android devices and is worth downloading if you want to play bingo on the go. It comes with most of the games you’ll find on the desktop website, and it has some good graphics.

The Android app requires the version 5.0, while the iOS one requires 9.0, so both of them will be compatible with a wide range of devices. While we were testing the features for the Heart Bingo review, we didn’t run into major issues. The navigation ran smooth and even the more advanced services, such as the live casino, maintained good quality throughout. Judging by the reviews on the store pages, a great majority of users on both platforms has had the same positive experience.

You can deposit money with just one tap and the user interface is well laid out and easy to use, so newbies shouldn’t have problems finding what they're looking for.

The operator also offers a mobile website. Again, during our Heart Bingo review testing, we encountered no issues, and we consider it a great alternative to the mobile apps.

mobile Heart Bingo

Social: 3/5

One of the best things about Heart Bingo is its lively atmosphere and welcoming bingo rooms. The bingo rooms attract lots of players and generally speaking, players tend to be friendly and sociable. Heart Bingo is quite active on social media, with its accounts posting regular updates and information on the latest promotions and bonuses.

One interesting thing this operator does differently on its social media accounts is organize small weekly competitions, where they would ask their followers a question and give out a Heart Bingo promo code as a reward. Bonuses can include cash, Poker tickets, Free spins, etc. As always, users should check the T&Cs page, diligently linked below every post, to see if they qualify to enter. Unfortunately, we have not participated in any competition during the Heart Bingo review, so we can’t give you any details on the process of claiming the reward.

Overall, Heart Bingo has quite a tight-knit community since it’s not one of the bigger sites, so it’s definitely worth checking out if you want to be able to get to know other players better.

Heart Bingo payment options: 4/5

We continue our Heart Bingo review with a look at the payment options this operator offers.

Payment methodMinimum depositPayment feeProcessing time
Visa Debit£10N/AInstant
Visa Electron£10N/AInstant
Paypal£10N/AInstant
Paysafecard£10N/AInstant
Maestro£10N/AInstant
MasterCard£5N/AInstant
Visa Credit£5N/AInstant

If you want to play at Heart Bingo, you’ll find there’s a good range of payment options available, including some of the most popular ones used today. There doesn’t appear to be any fees imposed by Heart Bingo for using these payment methods. However, you should bear in mind that your payment provider might impose fees for carrying out transactions with Heart Bingo.

Withdrawal times are generally quite fast: with Paysafecard and Paypal it should take just a day for your withdrawal to reach you. If you’re using Visa debit it should take 2-3 days. For any other payment methods, including Neteller, Visa Credit and MasterCard, it should take 3-4 days.

Any payment issues you might encounter as well as all the details regarding your preferred method of payment we have not included in this Heart Bingo review you can find in the website’s comprehensive F.A.Q. section.

Heart Bingo customer service: 4/5

Contact methodLive chatTelephoneEmail
Access detailsClick on ‘Contact Us' and then click on the ‘Click Here' link underneath the red live chat symbol0800 458 3360Email form supplied instead of email address
Availability times24/7Not listedNot listed

While researching for our Heart Bingo review, we found that the operator offers three ways of getting in touch with customer support.

Traditional methods

You might want to check out the F.A.Q.s first before getting in touch as it’s quite extensive and offers lots of pre-set questions and answers that might be helpful to you. If you choose to contact customer support via phone or email, bear in mind the website doesn’t list availability or typical response time. Generally speaking though, most casinos have customer support available every day from early in the morning to late in the evening, so chances are it’s the same for Heart Bingo.

Live Chat

The best and most convenient option for all users would, however, be to use the website’s Live Chat. The chat support is available 24/7 and it is divided into topics, which helps with response times. During our Heart Bingo review testing, the few issues we inquired about were solved quickly and the support rep was very helpful. We would have liked the chat function to be a bit more prominent and available directly from the homepage. The fact that it is buried in the help menu means that new users, who would arguably need it most, might miss easily it.

But overall, based on reputation, it seems that the customer support at Heart Bingo is quite good, with few complaints about response times. Hopefully the operator corrects the little issues down the line.

Overall rating: 4/5

What we likeWhat we don’t like
👍 Being able to listen to Heart FM while playing👎 Not that many bingo rooms compared to other sites
👍 Not as crowded and popular as some of the bigger bingo sites
👍 Good selection of games available

Though it’s one of the smaller, more boutique bingo sites, that doesn’t mean Heart Bingo isn’t worth playing at. It has a friendly atmosphere, a simple layout and a decent number of games to keep players entertained. If you believe you would enjoy and operator which actively tries to reach out to its player base through social media interaction, we think you would feel at home there. You can even listen to Heart FM while playing – something that definitely sets Heart Bingo apart from the competition!

The operator earns good marks in our Heart Bingo review for customer support, as it offers an extensive Help section, complete with around the clock chat support.

On the other hand, as we have pointed out throughout our Heart Bingo review the operator could do with increasing its offer of casino games and including additional bonuses for the existing player base. Although we appreciate the simplistic layout of the website, there are certain quality of life features, like a floating chat window, that would make the experience more user friendly.

Final thoughts

As the final verdict in our Heart Bingo review, we consider this operator worthy of our recommendation. In spite of the shortcomings we mentioned throughout this Heart Bingo review, the site is compact enough not to overwhelm new players, and offers good social interaction which might add another dimension to playing to the experienced ones. The combination of little shortcomings is what prevented this operator from earning a top score in our Heart Bingo review.


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