Heart Bingo payment options
Wagering requirements and T&C’s Apply | Commercial content | New Customers Only | 18+
New players at Heart Bingo should find it very easy to make payments as everything can be found in the Account section, though there are minimum and maximum limits.
Step by step guide to payment
The following are simple step-by-step guides to making Heart Bingo deposits and withdrawals.
How to make a deposit
Follow these instructions to make Heart Bingo deposits:
- Click on My Account
- Choose Deposit
- Enter the amount you wish to deposit
- Click confirm
When you make your very first Heart Bingo deposit, you’ll be eligible for the welcome bonus. Check for the latest Heart bingo promo codes here.
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit.18+. Free Spins: on Paper Wins. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply
How to make a withdrawal
Here’s what you need to do if you wish to make a Heart Bingo withdrawal.
- Click on My Account
- Choose Withdraw
- Enter the amount you wish to withdraw
- Choose the payment method you’re using
- Click to confirm
Heart Bingo payment method
For information about Heart Bingo deposit methods, look at the table below.
|Payment method||Minimum deposit||Maximum deposit||Payment fee||Processing time|
If payment by card: only debit card available The table below looks at the different payment methods that you can use to make Heart Bingo withdrawals.
|Withdrawal method||Minimum withdrawal||Maximum deposit||Payment fee||Processing time|
|Visa Debit||£10||£10,000||N/A||2-3 working days|
|MasterCard||£10||£10,000||N/A||3-4 working days|
|Neteller||£10||£10,000||N/A||3-4 working days|
If payment by card: only debit card available
Are payments secure at this bingo site?
All Heart Bingo payments are very safe and secure. The bingo site is regulated and licensed in the UK by the Gambling Commission. All personal details are protected using the most up-to-date 128-bit SSL (Secure Socket Layer) Digital Encryption. All account information gets encrypted and is kept on secure servers. Heart Bingo employs the services of a third-party fraud checking service to protect those using debit cards. Heart Bingo is regulated and licensed in the UK by the Gambling Commission.
Which currencies are available on the site?
The only currency available at Heart Bingo is the British pound.
How can I set a deposit limit?
If you want to set a Heart Bingo deposit limit so you don’t end up spending too much money, follow these instructions. Firstly, click on My Account then Responsible Gaming and then Deposit Limits. You will be able to change both the limit and the frequency of your deposits. There are daily, weekly and monthly limits and each one automatically resets after the time period ends. If you decide to deposit less money or make less frequent deposits, this will take effect immediately. If, on the other hand, you increase your deposit limits and the frequency of your deposits, this will only take place after the current limit you have set ends. You can also set deposit limits when you first create your account.
What is the customer verification process?
Heart Bingo may request verification documents in order to verify a player’s identity and address. The operator may also request a copy of the payment method being used to make withdrawals. If the operator needs verification documents from you, you’ll be notified by email and you’ll receive a message in your My Account section. Verification documents can be sent by email, live chat or post. Heart Bingo will let you know in their email exactly what documents they require of you.
I haven’t received my withdrawal yet, what should I do?
If you haven’t yet received your Heart Bingo withdrawal, you should check the withdrawal times for the different payment methods. Withdrawal times vary depending on the payment method used. If you’ve checked the withdrawal times and you think your payment should have reached you by now, go to Deposit and Withdrawal History or Transaction History if you’re on a mobile device. Here you should check to see when your withdrawal should arrive. If you still think your withdrawal is overdue, contact Heart Bingo customer services.
Can I cancel a withdrawal?
If your withdrawal is still listed as Pending, you can choose to cancel it as it hasn’t yet left the Heart Bingo systems. If you see it’s listed as Processed or even Successful, this means the payment has left Heart Bingo’s systems and you can’t withdraw it at all. To cancel your withdrawal on the desktop website, simply go to My Account, then History and Deposit and Withdrawal History, or Transaction History if you’re on the mobile site. From here, choose the withdrawal you want to cancel and click Cancel. Once you’ve authorised the cancellation, the money will be returned to your account immediately.
There are several ways you can get in touch with one of the Heart Bingo customer service representatives. The website has a live chat feature and provides both an email form and a telephone number. If you wish to contact Heart Bingo through social media, you’ll find links to Heart Bingo’s Twitter and Facebook at the bottom of the webpage.
Customer service is available 24 hours a day, though the website doesn’t list response times for the different payment methods available. Before getting in touch with a member of the Heart Bingo team, you might want to try the F.A.Q. section as you might find the answer to your question there.
Overall, customer service at Heart Bingo seems to be very good since there are several options and it’s available round-the-clock.
Read also our Heart Bingo review.